Nov 25, 2019
Ben and Justin discuss scalable opportunities for video in customer success, including FAQ videos, step-by-step how-tos, and collecting an NPS. They also explore the ways that one-on-one video can improve customer satisfaction scores, reduce support tickets, and build stronger relationships with customers.
Nov 11, 2019
Analyzing your video metrics provides the insights you need to ensure your strategy is working.
Ben and Justin talk value metrics vs. vanity metrics, how to interpret metrics to draw insights, and measure those metrics against your goals to find ways to improve your strategy going forward.
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